:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--bg:#f8fafc;--surface:#fff;--surface-subtle:#f8fafc;--border:#e5eaf1;--border-strong:#bdc7d3;--text:#1d2b40;--text-soft:#52627a;--muted:#65748b;--placeholder:#8490a3;--primary:#285fe5;--primary-text:#fff;--primary-hover:#204fbe;--primary-soft:#edf3ff;--primary-soft-text:#2456c7;--primary-border:#b5caf5;--focus-ring:#7da4fb;--danger:#c93446;--danger-hover:#ad293a;--error-bg:#fff0f1;--success:#147454;--success-strong:#116645;--success-soft:#eaf6f0;--success-border:#d5e8df;--warning:#8a570c;--warning-bg:#fff6df;--badge-bg:#f0f3f7;--badge-text:#5e6e84;--avatar-bg:#edf2f8;--avatar-text:#506580;--control-bg:#fff;--control-border:#dce3ed;--control-hover-bg:#f4f7fb;--control-hover-border:#bdcbe0;--input-bg:#fff;--overlay-bg:#12243a66;--shadow-card:0 2px 5px #182b4403;--shadow-lift:0 18px 65px #24427308;--shadow-dialog:0 24px 80px #142b4930;--radius:14px;--gap:24px;font-synthesis:none}:root[data-theme=dark]{--lightningcss-light: ;--lightningcss-dark:initial;color-scheme:dark;--bg:#0e141d;--surface:#161e29;--surface-subtle:#1c2533;--border:#283343;--border-strong:#3c4a5e;--text:#e7edf6;--text-soft:#b4c1d2;--muted:#8b9aaf;--placeholder:#6c7c93;--primary:#3b6ee0;--primary-text:#fff;--primary-hover:#5686f0;--primary-soft:#1d2c48;--primary-soft-text:#a6c2fa;--primary-border:#3a5a8e;--focus-ring:#6f9bf5;--danger:#cc4457;--danger-hover:#dc5568;--error-bg:#3a1a20;--success:#43b98a;--success-strong:#6ad7a8;--success-soft:#12302a;--success-border:#2a4c40;--warning:#dda549;--warning-bg:#362813;--badge-bg:#222c3a;--badge-text:#9dabc0;--avatar-bg:#242f3f;--avatar-text:#adbbcf;--control-bg:#212b39;--control-border:#334054;--control-hover-bg:#2a3547;--control-hover-border:#42506a;--input-bg:#111925;--overlay-bg:#04070ccc;--shadow-card:0 1px 3px #00000040;--shadow-lift:0 18px 65px #0006;--shadow-dialog:0 24px 80px #00000080}*{box-sizing:border-box}body{background:var(--bg);color:var(--text);padding:env(safe-area-inset-top) env(safe-area-inset-right) env(safe-area-inset-bottom) env(safe-area-inset-left);margin:0;font:15px/1.55 system-ui,-apple-system,Segoe UI,sans-serif}button,input,select{font:inherit}button,a,input,select{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.5}:focus-visible{outline:3px solid var(--focus-ring);outline-offset:3px}h1,h2,h3,p{overflow-wrap:anywhere}h2,h3{letter-spacing:-.25px;margin:0;font-size:17px}p{margin:0}a{color:var(--primary)}.icon{vertical-align:middle;flex-shrink:0}.skip-link{z-index:100;background:var(--surface);color:var(--text);padding:12px;position:fixed;top:-100px;left:16px}.skip-link:focus{top:12px}.app{grid-template-columns:232px minmax(0,1fr);min-height:100dvh;display:grid}.app__sidebar{background:var(--surface);border-right:1px solid var(--border);flex-direction:column;height:100dvh;padding:30px 18px 20px;display:flex;position:sticky;top:0;overflow-y:auto}.app__brand{letter-spacing:-.5px;color:var(--text);align-items:center;gap:12px;padding:0 8px;font-size:19px;font-weight:700;display:flex}.brand-mark{background:var(--primary);width:40px;height:40px;color:var(--primary-text);border-radius:12px;flex-shrink:0;place-items:center;display:grid}.brand-mark .icon{width:23px;height:23px}.app__brand small{color:var(--muted);letter-spacing:.1px;margin-top:1px;font-size:11px;font-weight:400;display:block}.nav-caption{letter-spacing:1.8px;color:var(--muted);margin:42px 12px 12px;font-size:10px;font-weight:600}.app__nav{flex-direction:column;gap:6px;display:flex}.app__link{min-height:46px;color:var(--text-soft);white-space:nowrap;border-radius:10px;align-items:center;gap:13px;padding:12px 14px;font-size:14px;font-weight:500;text-decoration:none;display:flex}.app__link:hover{background:var(--surface-subtle)}.app__link--active,.app__link--active:hover{background:var(--primary-soft);color:var(--primary-soft-text)}.app__account{align-items:center;gap:10px;min-width:0;margin-top:auto;padding:26px 4px 16px;display:flex}.app__account>div{min-width:0}.app__account strong{overflow-wrap:anywhere;font-size:13px;display:block}.app__account small{color:var(--muted);font-size:11px;display:block}.avatar{background:var(--avatar-bg);width:38px;height:38px;color:var(--avatar-text);border-radius:50%;flex-shrink:0;place-items:center;font-size:12px;font-weight:600;display:grid}.app__workspace{min-width:0}.app__header{background:var(--surface);border-bottom:1px solid var(--border);justify-content:space-between;align-items:center;gap:16px;min-height:76px;padding:16px 36px;display:flex}.breadcrumb{color:var(--muted);align-items:center;gap:12px;font-size:12px;display:flex}.breadcrumb strong{color:var(--text);font-weight:500}.breadcrumb span{color:var(--border-strong)}.header-date{color:var(--muted);font-size:12px}.app__main{width:100%;min-width:0;max-width:1580px;margin:0 auto;padding:34px 36px 48px}.stack{flex-direction:column;gap:24px;min-width:0;display:flex}.card{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);min-width:0;box-shadow:var(--shadow-card);flex-direction:column;gap:18px;padding:24px;display:flex}.page-title{letter-spacing:-.8px;margin:0;font-size:27px;font-weight:650;line-height:1.3}.muted{color:var(--muted);margin:0;font-size:13px}.row{flex-wrap:wrap;align-items:center;gap:12px;min-width:0;display:flex}.row--between{justify-content:space-between}.row--stats{grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:12px;display:grid}.stat{flex-direction:column;gap:6px;min-width:0;display:flex}.stat__value{letter-spacing:-.8px;font-variant-numeric:tabular-nums;font-size:28px;font-weight:650;line-height:1.3}.stat__label{color:var(--muted);order:-1;font-size:12px}.stat__value--open{color:var(--success);font-size:22px}.stat__value--connecting{color:var(--warning);font-size:22px}.stat__value--closed{color:var(--danger);font-size:22px}.stat__value--status{font-size:22px}.operator-summary{flex-direction:column;gap:20px;display:flex}.operator-summary .page-title{margin-bottom:7px}.operator-metrics{grid-template-columns:repeat(3,minmax(0,1fr));gap:16px}.operator-metrics .stat{background:var(--surface);border:1px solid var(--border);border-radius:var(--radius);justify-content:center;min-height:108px;padding:20px 22px}.operator-workspace{align-items:start;gap:22px;min-width:0;display:grid}.operator-workspace--team{grid-template-columns:minmax(0,1.4fr) minmax(285px,1fr)}.operator-call-area{min-width:0}.card--idle,.card--active{text-align:center;justify-content:center;align-items:center;min-height:375px;padding:34px 24px}.card--idle h2{font-size:21px}.card--idle .muted{max-width:330px}.card--active{border-color:var(--success-border)}.call-symbol{background:var(--primary-soft);width:70px;height:70px;color:var(--primary);border-radius:50%;place-items:center;margin:8px 0;display:grid}.call-symbol .icon{width:29px;height:29px}.card--active .call-symbol{background:var(--success-soft);color:var(--success)}.team-panel{gap:10px}.team-panel h2{font-size:16px}.team-list{max-height:430px;margin:0;padding:0;list-style:none;overflow-y:auto}.team-list li{border-bottom:1px solid var(--border);align-items:center;gap:10px;padding:18px 0;display:flex}.team-list li:last-child{border:0}.team-list__name{flex:1;min-width:0}.team-list__name strong{overflow-wrap:anywhere;font-size:13px;font-weight:550;display:block}.team-list__name small{color:var(--muted);overflow-wrap:anywhere;font-size:11px;display:block}.team-list .badge{flex-shrink:0;padding:4px 7px;font-size:10px}.team-footnote{color:var(--muted);padding-top:6px;font-size:11px}.button{border:1px solid var(--control-border);background:var(--control-bg);color:var(--text);border-radius:9px;justify-content:center;align-items:center;gap:8px;min-height:44px;padding:10px 16px;font-size:14px;font-weight:500;line-height:1.4;text-decoration:none;transition:background .15s,border-color .15s;display:inline-flex}.button:hover:not(:disabled){background:var(--control-hover-bg);border-color:var(--control-hover-border)}.button--primary{background:var(--primary);border-color:var(--primary);color:var(--primary-text)}.button--primary:hover:not(:disabled){background:var(--primary-hover);border-color:var(--primary-hover)}.button--danger{background:var(--danger);border-color:var(--danger);color:var(--primary-text)}.button--danger:hover:not(:disabled){background:var(--danger-hover);border-color:var(--danger-hover)}.button--block{width:100%}.button--small{min-height:44px;padding:9px 12px;font-size:12px}.app__controls{flex-direction:column;display:flex}.app__logout,.theme-toggle{color:var(--muted);border:0;border-top:1px solid var(--border);background:0 0;border-radius:0;justify-content:flex-start;padding-top:17px}.app__logout:hover:not(:disabled),.theme-toggle:hover:not(:disabled){background:var(--surface-subtle)}.theme-toggle{padding-bottom:17px}.field{flex-direction:column;gap:7px;min-width:0;display:flex}.field__label{color:var(--text-soft);font-size:12px;font-weight:500}.field__input{border:1px solid var(--control-border);background:var(--input-bg);color:var(--text);border-radius:9px;width:100%;min-width:0;max-width:100%;min-height:46px;padding:10px 12px;font-size:16px}.field__input::placeholder{color:var(--placeholder)}.field__input:focus{border-color:var(--focus-ring)}.field__input[type=checkbox]{width:20px;min-height:20px}.notice{overflow-wrap:anywhere;border-radius:9px;margin:0;padding:12px 15px;font-size:13px}.notice--error{background:var(--error-bg);color:var(--danger)}.notice--warning{background:var(--warning-bg);color:var(--warning)}.badge{background:var(--badge-bg);color:var(--badge-text);white-space:nowrap;border-radius:20px;align-items:center;gap:5px;margin-right:4px;padding:4px 9px;font-size:11px;font-weight:550;display:inline-flex}.badge--online{color:var(--success-strong);background:var(--success-soft)}.badge--busy{color:var(--warning);background:var(--warning-bg)}.badge--offline{color:var(--badge-text);background:var(--badge-bg)}.badge--warning{color:var(--warning);background:var(--warning-bg)}.overlay{background:var(--overlay-bg);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:50;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.dialog{background:var(--surface);border:1px solid var(--border);width:100%;max-width:450px;max-height:calc(100dvh - 40px);box-shadow:var(--shadow-dialog);border-radius:20px;flex-direction:column;gap:18px;padding:28px;display:flex;overflow-y:auto}.dialog h2{font-size:20px}.dialog--incoming{text-align:center;border-top:4px solid var(--primary);padding-top:34px}.dialog__eyebrow{color:var(--muted);text-transform:uppercase;letter-spacing:1.5px;margin:0;font-size:11px}.dialog__phone{letter-spacing:-.7px;overflow-wrap:anywhere;margin:0;font-size:clamp(22px,2.8vw,31px)}.dialog .dialog__phone{font-size:26px}.dialog__actions{flex-wrap:wrap;justify-content:flex-end;gap:12px;max-width:100%;margin-top:8px;display:flex}.dialog__actions .button{white-space:normal;flex:1}.countdown{font-variant-numeric:tabular-nums;letter-spacing:-1.5px;margin:0;font-size:46px;font-weight:550}.countdown--urgent{color:var(--danger)}.dialog--wide{max-width:820px}.table-scroll{min-width:0;max-width:100%;overflow-x:auto}.table{border-collapse:collapse;width:100%;font-size:13px}.table th,.table td{text-align:left;border-bottom:1px solid var(--border);vertical-align:middle;white-space:nowrap;padding:15px 14px}.table th{background:var(--surface-subtle);color:var(--muted);font-size:11px;font-weight:600}.table tbody tr:hover{background:var(--surface-subtle)}.table tbody tr:last-child td{border-bottom:0}.table td:first-child{font-weight:500}.table__actions{gap:7px;display:flex}.table .muted{font-size:11px}.operator-list{flex-direction:column;gap:9px;margin:0;padding:0;list-style:none;display:flex}.operator-list__item{text-align:left;border:1px solid var(--border);background:var(--control-bg);width:100%;color:var(--text);border-radius:10px;flex-direction:column;gap:3px;min-height:44px;padding:14px;display:flex}.operator-list__item:hover:not(:disabled){background:var(--primary-soft);border-color:var(--primary-border)}.operator-list__name{font-weight:600}.chips{flex-wrap:wrap;gap:7px;margin:8px 0 0;padding:0;list-style:none;display:flex}.chip{background:var(--surface-subtle);border:1px solid var(--border);overflow-wrap:anywhere;border-radius:6px;max-width:100%;padding:4px 9px;font-family:ui-monospace,monospace;font-size:11px}.filters{background:var(--surface-subtle);border-radius:10px;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));align-items:end;gap:14px;padding:16px;display:grid}.filters__actions{flex-wrap:wrap;gap:8px;display:flex}.filters__actions .button{flex:1}.subcard{border-top:1px solid var(--border);min-width:0;padding-top:18px}.subcard h2,.subcard h3{margin:0 0 8px;font-size:16px}.timeline{flex-direction:column;gap:0;margin:12px 0 0;padding:0;list-style:none;display:flex}.timeline li{border-left:2px solid var(--primary-border);overflow-wrap:anywhere;align-items:baseline;gap:16px;padding:10px 0 10px 18px;display:flex}.timeline__time{color:var(--muted);font-variant-numeric:tabular-nums;white-space:nowrap;font-size:12px}.report-section .stat{background:var(--surface-subtle);border-radius:10px;padding:16px}.report-section h2{font-size:16px}.report-section .row--stats{gap:12px}.dashboard>.row{margin-bottom:2px}.login{background:var(--surface);justify-content:center;align-items:center;gap:9vw;min-height:100dvh;padding:40px;display:flex}.login__intro{max-width:450px}.login__intro .app__brand{margin-bottom:48px;padding:0}.login__intro h2{letter-spacing:-1.8px;margin-bottom:20px;font-size:clamp(30px,3.7vw,46px);line-height:1.2}.login__intro p{color:var(--muted);max-width:350px;font-size:16px}.login__features{color:var(--muted);flex-wrap:wrap;gap:20px;margin-top:36px;font-size:12px;display:flex}.login__features span{align-items:center;gap:6px;display:flex}.login__features .icon{color:var(--primary);width:17px}.login__card{width:100%;max-width:400px;box-shadow:var(--shadow-lift);gap:20px;padding:34px}.login__card .page-title{font-size:28px}.login__eyebrow{color:var(--primary);letter-spacing:1.8px;font-size:10px;font-weight:650}.login__card .button{margin-top:5px}@media (width>=1650px){.app__main{padding-top:42px}.app{grid-template-columns:250px minmax(0,1fr)}}@media (width<=1150px){.app{grid-template-columns:200px minmax(0,1fr)}.app__main{padding:26px 24px}.app__header{padding:16px 24px}.operator-workspace--team{grid-template-columns:1fr}.team-list{grid-template-columns:1fr 1fr;column-gap:20px;display:grid}.team-list li{min-width:0}.team-list .badge{white-space:normal}.operator-metrics .stat{padding:18px}.row--stats{grid-template-columns:repeat(auto-fit,minmax(130px,1fr))}}@media (width<=720px){:root{--gap:16px}.app{display:block}.app__sidebar{border-right:0;border-bottom:1px solid var(--border);grid-template-columns:1fr auto;gap:14px;height:auto;padding:16px;display:grid;position:static;overflow:visible}.app__brand{padding:0;font-size:17px}.brand-mark{border-radius:10px;width:34px;height:34px}.app__brand small{font-size:10px}.nav-caption,.app__account{display:none}.app__nav{flex-direction:row;grid-area:2/1/auto/-1;gap:4px;min-width:0;padding-bottom:3px;overflow-x:auto}.app__link{gap:7px;min-height:44px;padding:10px 12px;font-size:12px}.app__link .icon{width:17px}.app__controls{flex-direction:row;grid-area:1/2;align-items:center;gap:8px}.app__logout,.theme-toggle{border:1px solid var(--border);border-radius:9px;padding:9px 12px;font-size:12px}.theme-toggle__label{clip-path:inset(50%);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.theme-toggle{padding:9px 11px}.app__header{min-height:54px;padding:12px 18px}.header-date{font-size:11px}.breadcrumb{gap:7px;font-size:11px}.app__main{padding:24px 16px 32px}.page-title{font-size:24px}.stack{gap:18px}.card{gap:16px;padding:18px}.operator-metrics{grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}.operator-metrics .stat{min-height:88px;padding:13px 10px}.stat__value{font-size:24px}.operator-metrics .stat__value{letter-spacing:-.5px;font-size:20px}.stat__label{font-size:11px}.operator-summary{gap:16px}.operator-summary>.row{align-items:flex-start}.card--idle,.card--active{min-height:335px;padding:28px 16px}.card--active .dialog__actions{width:100%}.button{padding:10px 12px}.team-list{grid-template-columns:1fr}.team-list .badge{white-space:nowrap}.filters{grid-template-columns:repeat(2,minmax(0,1fr));padding:12px}.filters__actions{grid-column:1/-1}.table td,.table th{padding:12px}.dialog{border-radius:16px;padding:22px 18px}.dialog__phone{font-size:24px}.timeline li{flex-wrap:wrap;gap:4px}.login{flex-direction:column;gap:30px;padding:26px 18px}.login__intro{width:100%;max-width:400px}.login__intro .app__brand{margin-bottom:24px}.login__intro h2{letter-spacing:-.8px;font-size:30px}.login__intro p,.login__features{display:none}.login__card{padding:24px}.row--stats{grid-template-columns:repeat(2,minmax(0,1fr))}.operator-metrics{grid-template-columns:repeat(3,minmax(0,1fr))}}@media (prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}@media (width>=721px){.card--active .dialog__actions .button{flex:0 auto}}@media (width<=420px){.filters{grid-template-columns:minmax(0,1fr)}}